Vehicle-to-home (V2H) or bidirectional charging enables energy to flow in two directions. Not only does it send energy from your home to your EV for charging (unidirectional)—it also enables you to send energy from your V2H-capable GM EV* back to your home when the grid is down (bidirectional), providing you with a brilliant new source of backup power.

Having V2H capabilities will enable your GM EV to provide power to your properly equipped home* in a blackout when paired with the GM Energy PowerShift Charger and GM Energy V2H Enablement Kit.

V2H capability will vary by vehicle and is dependent on factors such as hardware specifications, operating system versions, and software updates. Select GM EVs are V2H capable. See vehicle list here. Some eligible 24MY EVs will require a dealership or over-the-air update to enable bidirectional charging. Weather conditions, life of battery, vehicle variations and usage, and other external factors may impact the duration of power supply. Power supply may be interrupted.
 

It is not recommended that the following devices be powered with the GM Energy PowerShift Charger and V2H Enablement Kit: Medical Devices.

Still unsure? Schedule a time to speak with a GM Energy Advisor here.

Communications such as physical letters, email and in-vehicle notifications may be sent to you as appropriate and required for the software updates. For an over-the-air (OTA) update, you will be notified in your vehicle via the touchscreen and can select “Learn more” on the update screen when offered. This will provide update release notes about the improvements included in the update.

Still unsure? Schedule a time to speak with a GM Energy Advisor here.

Vehicle software update installation times will vary, depending on the component being updated and the contents of the update. For an over-the-air (OTA) update, the in-vehicle notice will provide the estimated completion time for the installation. For an in-dealership update, your selected dealership service department can advise on estimated time of completion.

Some eligible 24MY EVs will require a dealership or over-the-air update to enable bidirectional charging. Vehicle-to-home (V2H) is a key feature that will be available after your software update is completed. Having V2H capabilities will enable your GM EV to provide power to your properly equipped home* in a blackout when paired with the GM Energy PowerShift Charger and GM Energy V2H Enablement Kit.

By having your GM Energy products professionally installed by one of our preferred installation providers, you can rest assured that the equipment is installed properly, professionally and with the right permits. The preferred installer will help ensure your system is operating as intended to power your V2H-capable GM EV.*

The installation process and timeline is heavily dependent on your equipment selection and preferences, your current setup and the permitting requirements of your local jurisdiction.

 After installation and commissioning, your system should appear in your vehicle mobile app. If your system is not showing in the app after 24 hours, you can manually add it by tapping your profile avatar->add product->GM Energy. 

*Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. Terms apply. Device data connection required. Actual images and features may vary and are subject to change.

Once your system is added to your account, you can access your GM Energy Dashboard** by tapping your profile avatar then selecting the GM Energy card for your address.

*Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. Terms apply. Device data connection required. Actual images and features may vary and are subject to change.

**This feature is not available when using the GM Energy PowerShift on its own. To access this feature, the GM Energy PowerShift must be utilized with the GM Energy V2H Enablement Kit and optional GM Energy PowerBank.

You can enable Automatic Backup Power for your V2H-capable GM EV* by navigating to your GM EV Dashboard -> Charge Management -> Home Location Settings. Charge Management for your V2H-capable GM EV can also be accessed from your GM Energy Dashboard.

You can add your rate plan from your GM Energy Dashboard->Settings->Utility Rate Plan. Once your rate plan is set up, you can utilize the Time of Use operational mode** with your GM Energy PowerBank to help you reduce your energy costs.

*Adding a utility rate plan is not available when using the GM Energy PowerShift on its own. To access this feature, the GM Energy PowerShift must be utilized with the GM Energy V2H Enablement Kit and optional GM Energy PowerBank.

**Enabling Time of Use operational mode requires the use of the GM Energy PowerBank. 

If you are not seeing live data on your GM Energy Dashboard: 
 

• Make sure there is no active power outage. Do not troubleshoot during a power outage or extreme weather conditions. 
  
   

Confirm that your system is energized:
 

• If your GM Energy PowerShift Charger’s LED is blue or green, then your system is energized. 
  
   

Power cycle your router: 
 

• Locate your router’s power cable.
• Gently unplug the cable from the router.
• Wait 15-30 seconds.
• Plug the router back in.
• Wait for your router’s lights to stabilize. 
  
   

If power cycling your router does not resolve the issue, reconfigure your system’s Wi-Fi settings: 
 

• Navigate to your GM Energy Dashboard->Settings->Manage Wi-Fi. 
• Follow the in-app instructions.
  
   

If the issue is not resolved, contact support through your GM Energy Dashboard->Help Center.

*This feature is not available when using the GM Energy PowerShift on its own. To access this feature, the GM Energy PowerShift must be utilized with the GM Energy V2H Enablement Kit and optional GM Energy PowerBank.

When grid power is lost, an eligible and properly configured GM Energy system automatically begins switching from grid power to PowerBank backup. In many situations, the transition takes less than a second, but timing can vary and may take a few seconds. You may notice a brief flicker, and some devices may restart.

No. Seamless Backup Power is automatically enabled with this update for eligible GM Energy systems with a GM Energy PowerBank. You do not need to change any settings.

Seamless Backup Power is available on all eligible GM Energy systems that include a GM Energy PowerBank — including the GM Energy PowerBank, GM Energy Storage Bundle, and GM Energy Home System paired with a compatible EV.

You'll receive an in-app notification once the update has been applied to your system. No action is required on your part.

Not in every situation. The transition may still take a few seconds in some scenarios — for example, if your vehicle is AC charging, solar is exporting, or your GM Energy System is reconnecting to the grid. Other situations may also apply.

CCS1 DC Adapter Charging lets compatible NACS vehicles charge at home through your GM Energy system using the GM-approved CCS1 DC Adapter. The same adapter supports both charging your EV at home and sending power from your vehicle to your home — no need to swap adapters. Charging power is limited to 10kW while using DC home charging.

This feature is available for compatible NACS-equipped GM EVs paired with an eligible GM Energy V2H system — GM Energy Storage Bundle, GM Energy Home System, V2H Bundle, or V2H Enablement Kit. Contact your installer to confirm your system is configured for DC Charging.

Contact your installer to schedule a visit. Your installer must enable DC home charging and configure the associated settings for your system; the required steps for your installer are provided in the installation manual.

No. Use only the GM-approved CCS1 DC Adapter. Using an incompatible or non-approved adapter may prevent charging or damage the equipment or vehicle.

Your installer must first enable, configure, and test the feature. Once that visit is complete, DC home charging will be available immediately.

Public charging refers to charging stations that allow the public to charge their electric vehicles. EV owners who live in apartments or urban areas may exclusively rely on public charging. Those who have home chargers will need public charging while on the go, on long drives, road trips, or at commercial locations, like workplaces or shopping centers.

To charge your GM EV at a NACS DC Fast public charging station:

1. Set up your GM vehicle mobile app* and order a NACS DC adapter, if you don’t already have one

2. In your GM vehicle mobile app*, go to the Maps tab and search for NACS DC Fast public charging stations

3. Connect the NACS DC adapter to the charging cable, then plug it into your vehicle

4. In your GM vehicle mobile app’s* Charge Management section, select the NACS DC Fast public charging station and tap to begin charging

5. Once charging is complete, you’ll receive an email receipt for your session

*Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. Terms apply. Device data connection required. Actual images and features may vary and are subject to change.

Planning a road trip with your GM EV is easy using your GM vehicle mobile app.* You can map your route, find public charging stations along the way, and plan your charging stops around specific restaurants or attractions. Before you take off, make sure your GM vehicle mobile app* is set up and bring your NACS DC adapter to be able to use Tesla Superchargers.* At each stop, just plug in, start charging—then get back on the road with confidence.

Yes, there are two primary public charging speeds. Level 2 is the most common—it can provide up to 35 miles per charge hour.* DC fast charging (also known as Level 3) is the fastest public charging speed. Using direct current—it can provide up to 100 miles of range in 10 minutes of charging* depending on vehicle, battery condition, weather, and station.

Public chargers are located across a wide network of destinations, so you can charge when you’re on-the-go. You can find them at places like shopping centers, grocery stores, restaurants, hotels, and along major highways. The easiest way to locate them is through the Maps tab in your GM vehicle mobile app*, which shows nearby charging stations and charging speeds.

The North American Charging Standard is an electric vehicle charging connector system.

GM is committed to continuing our collaborations with other industry leaders to help accelerate the deployment of vital charging infrastructure, expanding access to charging across residential, workplace and public charging; and working together to align to a single standard ahead of millions of new EVs hitting the roads.

The NACS DC adapter is designed to plug into a CCS charge port inlet on the vehicle, while the other side allows for a NACS DC charger to plug in. This enables a CCS vehicle to utilize a NACS DC fast charger. Reference the owner’s manual to learn more.

No. The NACS DC adapter is designed exclusively for safe use with Tesla Superchargers* and NACS DC fast charging stations. With the use of the NACS DC adapter, GM EV drivers have access to V3 Tesla Superchargers and additional chargers in the network. Select Tesla Superchargers are available to Tesla drivers only. Customers are able to use their GM vehicle mobile app* to locate specific chargers. Review this guide to learn more.

You can search for and find Tesla Superchargers, plan a route, initiate a charge and process payment using your GM vehicle mobile app.* If your vehicle has Google built-in* compatibility, you can also use Google Maps on your center display to search for and route to a NACS charging station after changing the adapter setting in charge station filtering. From the map screen, select the Charging Stations icon under the search bar. In the charging stations list, select the Filters icon and navigate to the compatible plugs section. Here you can select your plug type and toggle on NACS. Google Maps on your center display will now include NACS compatible charge stations in its search results and EV trip plans.

*Tesla and Supercharger are trademarks of Tesla, Inc.

GM EV customers have access to over 27,500 Tesla Superchargers located throughout the U.S. and Canada. Generation 3 (V3) and beyond Tesla Superchargers will be open to GM drivers. Select Superchargers are available to Tesla drivers only. Customers are able to use their GM vehicle mobile app* to locate specific chargers.

*Tesla and Supercharger are trademarks of Tesla, Inc.

The NACS DC Adapter features a 12-month limited warranty from the date of purchase, similar to other non-installed GM accessories.

GM strongly advises that customers use a GM-approved NACS DC adapter for charging on the Tesla Supercharger* Network, which has been specifically designed to protect GM EV batteries while charging. Customers who leverage an adapter which is not sold or provided by GM could potentially damage the EV's battery which could potentially void portions of the vehicle's limited warranty.

To charge on the Tesla Supercharger network, it requires you to have your GM vehicle mobile app* set up for public charging. The Tesla Supercharger network is integrated into the GM vehicle mobile app* for you to seamlessly find a charger, initiate the charge, and pay for the charge.

*Tesla and Supercharger are trademarks of Tesla, Inc.

Charging freedom begins with the right connection. Review this guide to learn how to find and/or identify a NACS compatible charger.

To ensure GM is supporting customer demand for NACS DC Adapters, the company plans on leveraging multiple suppliers to produce enough volume. While the physical appearance of the initial GM NACS DC Adapters may vary, each has been developed and tested to the same standards, helping to ensure customers can charge their EVs safely and efficiently at chargers which utilize the North American Charging Standard. Review this guide to learn how to recognize NACS incompatible public chargers.

Your in-vehicle navigation system and GM vehicle mobile app* provide real-time range calculations based on current battery level, driving conditions, and your planned route. Before departure, check your estimated arrival battery percentage and input your destination into your app or navigation to plan charging stops if needed.

Several variables impact your range including weather conditions, driving speed, terrain, use of climate control, and driving technique.

Both extreme cold and extreme heat can affect your EV’s ability to charge and your range. In both conditions, prioritize charging in a covered location to minimize exposure to the elements. On the go, this means looking for public charging stations with canopies you can pull under or through. Prepare your EV for a charge by preconditioning your battery, either by starting your charge from your GM vehicle mobile app* or manually through the in-vehicle navigation.

Immediately contact GM Energy EV Concierge at (833) 64POWER or, if you have OnStar, contact an agent with a blue button push or through the OnStar app. Lastly, consider carrying a GM Dual Level Charge Cord for emergency situations. Prior to running out of charge, your GM EV will provide a low battery warning through the in-vehicle navigation. And, if you are using the route planner, you will get an alert on when to stop for a charge.

GM Energy ships its products to all 50 states, but does not ship to U.S. territories.

Your GM Energy mobile tools* will be your first stop for device performance and support. Additionally, there will be live technical experts available for you to call during business hours who can perform remote diagnostics. If further support is needed, you can schedule a trained technician to visit your home and perform necessary troubleshooting and repairs. Additional charges may apply. 

If your installer damages the equipment, they will be able to contact GM Energy EV Concierge to order a replacement. You may also contact EV Concierge directly at (833)64POWER, either for installer damage or equipment delivered damaged.

There are several troubleshooting tools available to you – check your vehicle mobile app* for any error notifications, reference the troubleshooting information available in the user manual, and confirm whether your vehicle is able to charge on other chargers, if possible. For further support, call GM Energy EV Concierge at (833)64POWER. 

Reference the troubleshooting information available in the user manual and check your vehicle mobile app* for any error notifications. If further support is needed, call GM Energy EV Concierge at (833)64POWER.

To initiate a return or cancellation, contact GM Energy EV Concierge at (833)64POWER (833-647-6937). If your product has not yet shipped, you will not be charged. If your products have already shipped, all products in the purchase must be returned in order to initiate a refund and a restocking fee may be applicable. See full return policy.

You will have 14 days from when you receive the product. After these 14 days, returns will not be accepted. See full return policy.

GM Energy EV Concierge will provide you with instructions. They will schedule a pickup with the appropriate carrier (FedEx or R+L Carriers) based on the product size. You will be emailed a shipping label to print, if needed. See full return policy.

Once the product is returned and we have verified that the product is unopened and still in sellable condition, GM Energy will issue a refund (minus applicable restocking fees) within 30 days of receiving the product. The restocking fee is 15% of the purchase price. Any pending credit card authorizations will be removed from the card on file. See full return policy.

GM Energy products are not eligible for returns if the box is opened. See full return policy.

You will receive an email invoice from GM Energy with your confirmation details. See full return policy.