faqs
Enjoy faster at-home charging and greater peace of mind on the go.
Explore turning your V2H-capable GM EV into a brilliant source of backup power for your properly equipped home.
Unlock potential cost savings, optimize your home’s energy usage and enjoy greater energy freedom.
Have Questions?
Connect 1:1 with a GM Home Energy Consultant to get personalized advice on products, installation and savings options.
Customer Resources
FAQs
Installer Resources
Customer Resources
Installer Resources
FAQsHave Questions?
Connect 1:1 with a GM Home Energy Consultant to get personalized advice on products, installation and savings options.
Enjoy faster at-home charging and greater peace of mind on the go.
Explore turning your V2H-capable GM EV into a brilliant source of backup power for your properly equipped home.
Unlock potential cost savings, optimize your home’s energy usage and enjoy greater energy freedom.
Customer Resources
Installer Resources
FAQsHave Questions?
Connect 1:1 with a GM Home Energy Consultant to get personalized advice on products, installation and savings options.
Have questions about our GM Energy products and services? You’ve come to the right place. Browse our most frequently asked questions below.
Have questions about our GM Energy products, services or installation process? You’ve come to the right place. Browse our most frequently asked questions below.
Vehicle-to-home (V2H) or bidirectional charging enables energy to flow in two directions. Not only does it send energy from your home to your EV for charging (unidirectional)—it also enables you to send energy from your V2H-capable GM EV
V2H capability will vary by vehicle and is dependent on factors such as hardware specifications, operating system versions, and software updates. Select GM EVs are V2H capable (2024 Chevrolet Silverado EV, 2024 GMC Sierra EV, 2024 Chevrolet Blazer EV, 2024 Chevrolet Equinox EV, 2024 Cadillac LYRIQ, 2025 Chevrolet Silverado EV, 2025 GMC Sierra EV, 2025 Chevrolet Blazer EV, 2025 Chevrolet Equinox EV, 2025 Cadillac LYRIQ, 2025 Cadillac OPTIQ, 2025 Cadillac ESCALADE IQ, 2026 Cadillac VISTIQ, anticipated 2026 Cadillac LYRIQ, anticipated 2026 Cadillac LYRIQ-V, anticipated 2026 Cadillac ESCALADE IQ, anticipated 2026 Cadillac ESCALADE IQL).
Still unsure? Schedule a time to speak with a Home Energy Consultant here.
The GM Energy PowerShift Charger and GM Energy V2H Enablement Kit shown requires an adequately charged and properly equipped GM EV (2024 Chevrolet Silverado EV, 2024 GMC Sierra EV, 2024 Chevrolet Blazer EV, 2024 Chevrolet Equinox EV, 2024 Cadillac LYRIQ, 2025 Chevrolet Silverado EV, 2025 GMC Sierra EV, 2025 Chevrolet Blazer EV, 2025 Chevrolet Equinox EV, 2025 Cadillac LYRIQ, 2025 Cadillac OPTIQ, 2025 Cadillac ESCALADE IQ, 2026 Cadillac VISTIQ, anticipated 2026 Cadillac LYRIQ, anticipated 2026 Cadillac LYRIQ-V, anticipated 2026 Cadillac ESCALADE IQ, anticipated 2026 Cadillac ESCALADE IQL) having bidirectional charging capabilities, a properly equipped home, and proper grid interconnection. Some eligible 24MY EVs will require a dealership or over-the-air update to enable bidirectional charging. Weather conditions, life of the battery, vehicle variation and usage, and other external factors may impact the duration of power supply. Power supply may be interrupted.
It is not recommended that the following devices be powered with the GM Energy PowerShift Charger and V2H Enablement Kit: Medical Devices.
Still unsure? Schedule a time to speak with a Home Energy Consultant here.
Communications such as physical letters, email and in-vehicle notifications may be sent to you as appropriate and required for the software updates. For an over-the-air (OTA) update, you will be notified in your vehicle via the touchscreen and can select “Learn more” on the update screen when offered. This will provide update release notes about the improvements included in the update.
Still unsure? Schedule a time to speak with a Home Energy Consultant here.
Vehicle software update installation times will vary, depending on the component being updated and the contents of the update. For an over-the-air (OTA) update, the in-vehicle notice will provide the estimated completion time for the installation. For an in-dealership update, your selected dealership service department can advise on estimated time of completion.
Some eligible 24MY EVs will require a dealership or over-the-air update to enable bidirectional charging. Vehicle-to-home (V2H) is a key feature that will be available after your software update is completed. Having V2H capabilities will enable your GM EV to provide power to your properly equipped home
By having your GM Energy products professionally installed by one of our preferred installation providers, you can rest assured that the equipment is installed properly, professionally and with the right permits. The preferred installer will help ensure your system is operating as intended to power your V2H-capable GM EV.
The installation process and timeline is heavily dependent on your equipment selection and preferences, your current setup and the permitting requirements of your local jurisdiction.
After installation and commissioning, your system should appear in your vehicle mobile app. If your system is not showing in the app after 24 hours, you can manually add it by tapping your profile avatar->add product->GM Energy.
*Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. Terms apply. Device data connection required. Actual images and features may vary and are subject to change.
Once your system is added to your account, you can access your GM Energy Dashboard** by tapping your profile avatar then selecting the GM Energy card for your address.
*Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. Terms apply. Device data connection required. Actual images and features may vary and are subject to change.
**This feature is not available when using the GM Energy PowerShift on its own. To access this feature, the GM Energy PowerShift must be utilized with the GM Energy V2H Enablement Kit and optional GM Energy PowerBank.
You can enable Automatic Backup Power for your V2H-capable GM EV
You can add your rate plan from your GM Energy Dashboard->Settings->Utility Rate Plan. Once your rate plan is set up, you can utilize the Time of Use operational mode** with your GM Energy PowerBank to help you reduce your energy costs.
*Adding a utility rate plan is not available when using the GM Energy PowerShift on its own. To access this feature, the GM Energy PowerShift must be utilized with the GM Energy V2H Enablement Kit and optional GM Energy PowerBank.
**Enabling Time of Use operational mode requires the use of the GM Energy PowerBank.
If you are not seeing live data on your GM Energy Dashboard:
Confirm that your system is energized:
Power cycle your router:
If power cycling your router does not resolve the issue, reconfigure your system’s Wi-Fi settings:
If the issue is not resolved, contact support through your GM Energy Dashboard->Help Center.
*This feature is not available when using the GM Energy PowerShift on its own. To access this feature, the GM Energy PowerShift must be utilized with the GM Energy V2H Enablement Kit and optional GM Energy PowerBank.
Your GM Energy mobile tools
If your installer damages the equipment, they will be able to contact EV Concierge to order a replacement. You may also contact EV Concierge directly at (833)64POWER, either for installer damage or equipment delivered damaged.
There are several troubleshooting tools available to you – check your vehicle mobile app
Reference the troubleshooting information available in the user manual and check your vehicle mobile app
To initiate a return or cancellation, contact EV Concierge at (833)64POWER (833-647-6937). If your product has not yet shipped, you will not be charged. If your products have already shipped, all products in the purchase must be returned in order to initiate a refund and a restocking fee may be applicable. See full return policy.
You will have 14 days from when you receive the product. After these 14 days, returns will not be accepted. See full return policy.
EV Concierge will provide you with instructions. They will schedule a pickup with the appropriate carrier (FedEx or R+L Carriers) based on the product size. You will be emailed a shipping label to print, if needed. See full return policy.
Once the product is returned and we have verified that the product is unopened and still in sellable condition, GM Energy will issue a refund (minus applicable restocking fees) within 30 days of receiving the product. The restocking fee is 15% of the purchase price. Any pending credit card authorizations will be removed from the card on file. See full return policy.
GM Energy products are not eligible for returns if the box is opened. See full return policy.
You will receive an email invoice from GM Energy with your confirmation details. See full return policy.
Public charging refers to charging stations that allow the public to charge their electric vehicles. EV owners who live in apartments or urban areas may exclusively rely on public charging. Those who have home chargers will need public charging while on the go, on long drives, road trips, or at commercial locations, like workplaces or shopping centers.
To charge your GM EV at a NACS DC Fast public charging station:
1. Set up your GM vehicle mobile app
2. In your GM vehicle mobile app
3. Connect the NACS DC adapter to the charging cable, then plug it into your vehicle
4. In your GM vehicle mobile app’s
5. Once charging is complete, you’ll receive an email receipt for your session
*Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. Terms apply. Device data connection required. Actual images and features may vary and are subject to change.
Planning a road trip with your GM EV is easy using your GM vehicle mobile app.
Yes, there are two primary public charging speeds. Level 2 is the most common—it can provide up to 35 miles per charge hour.
Public chargers are located across a wide network of destinations, so you can charge when you’re on-the-go. You can find them at places like shopping centers, grocery stores, restaurants, hotels, and along major highways. The easiest way to locate them is through the Maps tab in your GM vehicle mobile app
The North American Charging Standard is an electric vehicle charging connector system.
GM is committed to continuing our collaborations with other industry leaders to help accelerate the deployment of vital charging infrastructure, expanding access to charging across residential, workplace and public charging; and working together to align to a single standard ahead of millions of new EVs hitting the roads.
The NACS DC adapter is designed to plug into a CCS charge port inlet on the vehicle, while the other side allows for a NACS DC charger to plug in. This enables a CCS vehicle to utilize a NACS DC fast charger. Reference the owner’s manual to learn more.
No. The NACS DC adapter is designed exclusively for safe use with Tesla Superchargers
You can search for and find Tesla Superchargers, plan a route, initiate a charge and process payment using your GM vehicle mobile app.
*Tesla and Supercharger are trademarks of Tesla, Inc.
GM EV customers have access to over 23,500 Tesla Superchargers located throughout the U.S. and Canada. Generation 3 (V3) and beyond Tesla Superchargers will be open to GM drivers. Select Superchargers are available to Tesla drivers only. Customers are able to use their GM vehicle mobile app
*Tesla and Supercharger are trademarks of Tesla, Inc.
The NACS DC Adapter features a 12-month limited warranty from the date of purchase, similar to other non-installed GM accessories.
GM strongly advises that customers use a GM-approved NACS DC adapter for charging on the Tesla Supercharger
To charge on the Tesla Supercharger network, it requires you to have your GM vehicle mobile app
*Tesla and Supercharger are trademarks of Tesla, Inc.
Charging freedom begins with the right connection. Review this guide to learn how to find/and or identify a NACS compatible charger.
To ensure GM is supporting customer demand for NACS DC Adapters, the company plans on leveraging multiple suppliers to produce enough volume. While the physical appearance of the initial GM NACS DC Adapters may vary, each has been developed and tested to the same standards, helping to ensure customers can charge their EVs safely and efficiently at chargers which utilize the North American Charging Standard. Review this guide to learn how to recognize NACS incompatible public chargers.
Your in-vehicle navigation system and GM vehicle mobile app
Several variables impact your range including weather conditions, driving speed, terrain, use of climate control, and driving technique.
Both extreme cold and extreme heat can affect your EV’s ability to charge and your range. In both conditions, prioritize charging in a covered location to minimize exposure to the elements. On the go, this means looking for public charging stations with canopies you can pull under or through. Prepare your EV for a charge by preconditioning your battery, either by starting your charge from your GM vehicle mobile app
Immediately contact GM EV Concierge at (833) 64POWER or, if you have OnStar, contact an agent with a blue button push or through the OnStar app. Lastly, consider carrying a GM Dual Level Charge Cord for emergency situations. Prior to running out of charge, your GM EV will provide a low battery warning through the in-vehicle navigation. And, if you are using the route planner, you will get an alert on when to stop for a charge.
